Terms of Service

LocaFind is a Nigerian hyperlocal marketplace that helps customers discover, order and receive products from independent local businesses, or Vendors, within supported locations.

Our Platform brings together product discovery, secure payments, delivery coordination and customer support in one place.

These Terms of Service (“Terms”) govern your use of the LocaFind website, mobile applications, dashboards and related services (collectively, the “Platform”).

By creating an account, listing a business, placing an order or using the Platform in any way, you agree to these Terms. If you do not agree, you should not use the Platform.

To use the Platform, you must be legally permitted to do so and must provide accurate information about yourself or your business when required.

You must also comply with all applicable laws, regulations and industry rules in Nigeria and any other jurisdiction relevant to your use of the Platform.

• Be legally permitted to use the Platform.
• Provide accurate, complete and current information.
• Comply with all applicable laws and regulations.

LocaFind may refuse access, restrict features or suspend an account where necessary to protect the Platform, users or compliance with the law.

LocaFind provides the technology and operational services that make the marketplace work. We connect customers with Vendors, coordinate order flow and support delivery through our Rider network.

Vendors own and sell their own products. They remain responsible for the price, description, legality, availability and quality of the products they list and sell.

LocaFind does not manufacture, warehouse or own the products offered by Vendors. We facilitate the transaction and delivery process, but the Vendor remains responsible for the goods sold.

Payments are processed through licensed payment providers. For eligible orders, customer payments may be securely held until the order is successfully completed and verified before settlement is released to the Vendor.

You are responsible for your account and for all activity conducted through it.

If we find false information, misuse or suspicious activity, we may suspend or restrict the account where necessary.

Vendors may be required to complete verification before they can list products or receive settlements.

Verification may include identity verification, business information, contact details, bank account verification, CAC documentation where applicable and any additional compliance information we reasonably require.

Approval is at LocaFind’s discretion. We may decline, restrict or remove a Vendor account where we believe the business or its information does not meet our standards or legal requirements.

Vendors must upload accurate listings, use genuine product images, and maintain up-to-date inventory information.

Vendors must list only lawful products, describe them honestly and honour accepted orders in line with the information shown on the Platform.

• Product listings must be accurate, complete and lawful.
• Listings must use genuine and appropriate images.
• Vendors must keep their inventory and availability information current.
• Vendors must not sell prohibited, counterfeit, unsafe or unlawful goods.

LocaFind may remove or disable any listing that violates our policies, legal obligations or operational standards.

Orders are subject to product availability and the Vendor’s ability to fulfil them.

1. Customer places an order.
2. Vendor accepts or declines the order.
3. Customer pays securely.
4. Payment is securely held.
5. Vendor prepares the order.
6. LocaFind assigns a Rider.
7. Order is delivered.
8. Customer confirms delivery, or delivery is otherwise verified.
9. Settlement is released to the Vendor.

Orders may be affected by stock unavailability, operational delays, address issues or other conditions outside our control.

Payments are processed securely through licensed payment providers. LocaFind does not store card information on our Platform.

For eligible orders, payments may be temporarily held while the order is being fulfilled and then released to the Vendor after successful completion and verification.

We may carry out additional verification for fraud prevention, security or regulatory compliance. This may delay settlement or result in payment review.

LocaFind coordinates delivery using its Rider network. Delivery estimates are estimates only and are not guaranteed.

Customers must provide accurate delivery information, including the correct address and contact details. Customers should inspect their order immediately upon delivery and report any issue promptly.

Additional charges may apply if delivery fails because the address is incorrect, the customer is unavailable, or the order cannot be completed due to information provided by the customer.

Our separate Refund Policy governs refunds and related remedies. In general, refunds may be considered where a Vendor cancels an order, delivery fails, the wrong item is delivered, the item is damaged, the item is materially different from its description, or where a dispute is resolved after review.

We may also consider other situations after investigation, including operational issues, fulfillment errors and evidence submitted by the parties involved.

Only verified purchasers may leave reviews for completed orders.

Reviews must be honest, respectful and lawful. They should reflect the customer’s actual experience with the order, product and delivery.

LocaFind may remove or decline reviews that are misleading, abusive, fraudulent, unlawful or otherwise inconsistent with our policies.

Our separate Acceptable Use Policy applies to all users of the Platform. You must not use the Platform to commit fraud, sell prohibited goods, sell counterfeit goods, manipulate reviews, circumvent payment systems, hack the Platform, abuse promotions, harass other users, or create fake accounts.

Any such conduct may result in account action, order reversal where permitted, or other remedies available to us.

LocaFind owns and retains all right, title and interest in its branding, software, design, content and other intellectual property connected with the Platform.

Users retain ownership of content they upload, such as product listings and photographs, but by using the Platform they grant LocaFind a worldwide, non-exclusive licence to display, distribute and otherwise use that content for the purpose of operating and improving the Platform.

Customers should first contact the Vendor directly to resolve any order issue.

If the matter remains unresolved, LocaFind may review relevant order, payment, delivery, communication and support records, including photographs and evidence submitted by the parties.

Based on that review, LocaFind may determine an appropriate resolution, including a refund, reversal where permitted, replacement order, or an account action where necessary.

LocaFind may suspend or terminate any account where there is a material risk of fraud, policy violations, abuse, legal risk, operational risk or repeated misconduct.

This includes conduct that threatens the integrity of the Platform, the safety of users, or the reliability of our payment and delivery systems.

The Platform is provided on an “as is” and “as available” basis. LocaFind does not guarantee uninterrupted service, error-free operation or that all features will always be available.

We may carry out maintenance, updates or security actions at any time, and some features may be temporarily unavailable.

To the maximum extent permitted by law, LocaFind shall not be liable for indirect, incidental, consequential, special or punitive damages, including loss of business, goodwill, revenue or data, arising from your use of the Platform or from any transaction facilitated through it.

Our aggregate liability for any claim arising from these Terms shall not exceed the amount actually paid by the affected customer to the Vendor for the relevant order, or the fees paid by the affected Vendor to LocaFind in the preceding twelve months, whichever is lower, except where liability cannot be excluded under applicable law.

LocaFind may update these Terms from time to time to reflect changes in our business, legal obligations, product features or operational practices.

Continued use of the Platform after changes are posted constitutes your acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

If you have any questions about this policy, we'd be happy to help.