Privacy Policy

Last updated: March 31, 2026

We take your privacy seriously. This policy explains how LocaFind collects, uses, and protects your personal information.

Quick Summary

We only collect information necessary to provide our services

We never sell your personal data to third parties

Your data is stored securely and encrypted

You can request data deletion anytime

1. Information We Collect

Account Information

When you create an account, we collect:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)

Location Information

To provide location-based services, we collect:

  • State, LGA, and area information
  • GPS coordinates (if you allow location access)
  • Delivery addresses you provide

We only use your location to show you nearby vendors and enable deliveries. We don't track your movements.

Business Information (For Vendors)

If you register as a vendor, we also collect:

  • Business name and description
  • Business address and coverage area
  • Bank account details (for payments)
  • Business registration documents
  • Product listings and images

Transaction Information

When you make purchases, we collect:

  • Order details (items, quantities, prices)
  • Payment information (processed by our payment partners)
  • Delivery information
  • Order status and history

Usage Information

We automatically collect:

  • Device type and operating system
  • Browser type and version
  • IP address
  • Pages you visit and actions you take
  • Time and date of your visits

2. How We Use Your Information

We use your information to:

  • Provide our services: Process orders, manage deliveries, and facilitate transactions
  • Personalize your experience: Show you relevant vendors and products based on your location
  • Communicate with you: Send order updates, notifications, and respond to inquiries
  • Improve our platform: Analyze usage patterns to enhance functionality and user experience
  • Prevent fraud: Detect and prevent fraudulent activities and abuse
  • Comply with laws: Meet legal and regulatory requirements
  • Marketing (with consent): Send promotional emails about new features or offers

You can opt out of marketing emails anytime by clicking "unsubscribe" in any email we send.

3. How We Share Your Information

We share your information only in these specific cases:

With Vendors

When you place an order, we share your name, delivery address, phone number, and order details with the vendor to fulfill your purchase.

With Payment Processors

We use third-party payment processors (like Paystack or Flutterwave) to handle payments. They receive necessary payment information to process transactions securely.

With Service Providers

We may share data with trusted service providers who help us:

  • Host our platform (cloud services)
  • Send emails and SMS notifications
  • Analyze platform usage
  • Provide customer support

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

For Legal Reasons

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests
  • Enforce our Terms and Conditions
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activity

Business Transfers

If LocaFind is acquired or merged with another company, your information may be transferred to the new owners. We'll notify you before this happens.

We never sell your personal information to third parties. Period.

4. Data Security

We protect your information using industry-standard security measures:

  • Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
  • Secure storage: Your data is stored on secure servers with restricted access
  • Password protection: Passwords are hashed and encrypted
  • Regular security audits: We regularly review and update our security practices
  • Access controls: Only authorized personnel can access user data, and only when necessary

While we implement strong security measures, no system is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication when available.

5. Your Rights and Choices

Access Your Data

You can view and update most of your information directly in your account settings. For additional access, contact us at privacy@locafind.ng

Delete Your Data

You can request deletion of your account and associated data by emailing privacy@locafind.ng. We'll delete your information within 30 days, except for data we're legally required to retain.

Opt Out of Marketing

Click "unsubscribe" in any marketing email, or update your notification preferences in account settings.

Location Settings

You can disable location access in your device settings. Note that this may limit certain features like showing nearby vendors.

Cookie Preferences

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site traffic and usage
  • Improve our services

You can control cookie settings in your browser. Note that disabling cookies may affect your experience on our platform.

7. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our services
  • Required by law (e.g., tax records, transaction history)
  • Necessary to resolve disputes or enforce our agreements

After account deletion, we may retain certain information for up to 7 years to comply with legal obligations (financial records, dispute resolution, fraud prevention).

8. Children's Privacy

LocaFind is not intended for users under 18 years old. We don't knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@locafind.ng

9. International Users

LocaFind primarily operates in Nigeria. If you access our platform from outside Nigeria, your information may be transferred to and processed in Nigeria. By using LocaFind, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. Your continued use after changes means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Email: privacy@locafind.ng

Support: hello@locafind.ng

Website: locafind.ng

By using LocaFind, you agree to this Privacy Policy. Please read it carefully.